Delivery Information

We deliver from our own warehouse in Risley, Warrington (Cheshire) to addresses across mainland Great Britain.

Delivery cost

Area	Cost
England & Wales (mainland)	Free on all orders
Scotland (mainland)	Free on all orders. Highlands and Islands may take longer.
Northern Ireland, Channel Islands, Isle of Man, Scilly and other offshore islands	Not currently available online - contact us for a quote

How long does delivery take?

• Items are dispatched from our Warrington warehouse, usually within 1-2 working days of your order.
• Delivery is by parcel courier and typically arrives 2-3 working days after dispatch (longer for Scottish Highlands and remote areas).
• You will receive an email with tracking details as soon as your order leaves us.

On delivery day

• Furniture is delivered flat-packed to your door (ground-floor entrance). Larger items may arrive as more than one parcel, sometimes on different days.
• Please check the packaging for damage before signing where possible, and let us know within 30 days if anything inside is damaged or missing - we will send replacement parts free of charge or arrange a replacement. See our Return & Exchange Policy.
• If you will be away, most couriers allow you to reschedule or choose a safe place via the tracking link.

Collect from our showroom

You are welcome to order online and collect selected in-stock items from our Risley showroom and warehouse (WA3 6QU) - just contact us first so we can confirm stock and have it ready.

Questions

Email uk@decortie.com or call 0800 634 8606 (Monday to Friday 8:30-16:30, Saturday 9:30-15:30) with your order number.

Last updated: 28 August 2026