Return & Exchange Policy

Return & Exchange Policy

We want you to be happy with your furniture. Here is how returns, exchanges, damaged items and the warranty work. This policy sits alongside your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, which are not affected.

Changed your mind? 30 days to return

  • You have 30 days from receiving your order to tell us you would like to return it, no questions asked.
  • Items should be unused, in their original packaging and in a resaleable condition. If you have already assembled the item, please contact us first.
  • Return shipping for change-of-mind returns is the customer's responsibility. We can arrange the collection for you for a contribution of £5 per item towards the return cost, which is deducted from your refund.
  • Refunds are issued within 14 days of the item reaching us (or of you providing proof of return), to the original payment method.

Damaged, faulty or incomplete on arrival

Tell us within 30 days of delivery with a photo and your order number. You can choose:

  • Replacement parts, free of charge - usually the fastest fix, and it avoids shipping a whole unit back and forth.
  • A full replacement, or
  • A full refund, including any delivery cost - if the product is damaged on delivery you can return it unconditionally at no cost to you.

We also help with assembly by message or phone if you are stuck on a step.

Exchanges

Want a different colour or size? Get in touch and we will do our best. For exchanges that are not due to a fault, the customer covers the shipping cost.

Cancelling before dispatch

Orders cancelled before they leave our warehouse are refunded in full.

When will I get my refund?

We issue confirmed refunds within 24 hours of the courier confirming the drop-off or the item reaching us. Depending on your bank or card issuer, the money usually shows within 7 days, and by law within 14 days.

2-year warranty

All Decortie furniture is covered by a two-year manufacturer's warranty from the date you receive it, covering defects in materials and manufacturing. It does not cover normal wear, misuse, water damage or damage caused by cleaning chemicals - wipe clean with a slightly damp cloth only.

How to start a return

Email uk@decortie.com with your order number, the item and the reason, or use the contact form. We will reply with the next steps. Full legal wording: Refund policy.

Last updated: 28 August 2026