Troy Modern Bench

If you change your mind;

You have 30 days to change your mind. We gladly accept the return of the product, no questions asked. The return costs will be at your charge. You'll be refunded no more than 14 days after the seller has received your decision to withdraw. Please note the seller may withhold the refund until they've received the products or until they've received evidence that the products have been sent back, whichever is the earliest. Products should be in the original package. If you're returning an item because you've changed your mind, you'll need to pay the cost listed below:

If item(s) arrive damaged or develop fault(s) within 30 days

We are with you with all the help that you need including assembly guidance via messages, replacements or refund when necessary.

If you notice any damage to the product upon delivery

You can return it unconditionally. Alternatively, please get in touch with us if you'd prefer the damaged part to be sent to you free of charge. Opting for the second choice is not only more environmentally friendly but also more beneficial for the future of our planet.

If an Order is cancelled before dispatch

Full refund to the customer is provided by us.

When your refund will be made after your return request?

After the courier confirms the drop-off, you can expect to receive your funds within 7 days. It's important to highlight that we initiate confirmed refunds within 24 hours, but the processing time may vary due to your bank's procedures. If you are exercising your right to change your mind then your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. Your refund will be processed via the same method of payment that you used to pay for your order.

If an exchange is requested

Please Contact us! We will do our best. (In this situation the customer will be responsible for the shipment cost.)

Guarantee

Products are covered by a manufacturer's warranty for a duration of two years, effective from the date of merchandise receipt. This warranty provides coverage for defects arising from the manufacturing process. Wipe clean with damp cloth. Exposure of the product to water or cleaning with chemicals is not covered by the warranty.